Terms & Conditions – Shivmart

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Welcome to Shivmart! By using our website and mobile application, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order.

1. General Terms

• These Terms govern your use of Shivmart’s online platform for ordering groceries.
• By accessing our services, you confirm that you are at least 18 years old or have parental consent.
• We reserve the right to update, modify, or discontinue any part of our service at any time without prior notice.

2. Account & User Responsibilities

• You must provide accurate and complete information when registering on our platform.
• You are responsible for maintaining the confidentiality of your login credentials.
• Any misuse of the platform, including fraudulent transactions, may result in account suspension.

3. Ordering & Payments

• All orders placed on Shivmart are subject to availability and confirmation.
• Prices listed on the platform are final, but may change due to market fluctuations.
• We accept multiple payment methods, including UPI, debit/credit cards, net banking, and cash on delivery (COD).
• Orders once placed cannot be canceled after confirmation.

4. Delivery & Returns

• Same-day delivery is available for orders placed within the specified time window.
• Delivery times may vary based on location, traffic, and weather conditions.
• If you receive a damaged or incorrect item, report it to customer support within 24 hours for replacement or refund (subject to verification).

5. Refund & Cancellation Policy

• Orders can only be canceled before processing begins. Once dispatched, no cancellations will be accepted.
• Refunds will be processed within 5-7 business days for eligible cases.
• Refunds for COD orders will be credited to the user’s Shivmart wallet.

6. Pricing & Discounts

• Prices of products are subject to change without notice.
• Discounts, coupons, and promotional offers are time-limited and may have specific terms of use.
• Misuse of discount codes may result in cancellation of the order.

7. Use of Platform

• Users shall not engage in fraudulent activities, unauthorized reselling, or any action that disrupts Shivmart’s services.
• Any violation of these terms may lead to legal action and permanent account suspension.

8. Privacy Policy

• We respect your privacy. All personal data collected will be handled as per our Privacy Policy.
• Your information will not be shared with third parties without your consent, except where required by law.

9. Limitation of Liability

• Shivmart is not responsible for delays or failures caused by factors beyond our control, such as natural disasters, strikes, or technical issues.
• We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our platform.

10. Contact Us

For any questions, concerns, or support requests, please reach out to us at:

📧 Email: info@theshivmart.com
📞 Phone: +91 94290 50068

By using Shivmart, you agree to these Terms & Conditions. We reserve the right to modify them at any time. Continued use of the platform constitutes acceptance of the updated terms.